The ultimate guide to stronger supplier partnerships
Retailers can transform supplier relationships into strategic partnerships with data-driven performance management.
Over 85% of retailers face critical supplier performance challenges
Why do retailers need better supplier performance management?
Most retailers still rely on gut feelings to evaluate supplier performance, creating endless cycles of missed expectations and relationship friction. Supply chain disruptions become impossible to prevent without systematic tracking of key metrics like fill rates and delivery times. This reactive approach leads to stockouts, inefficient ordering and reduced customer satisfaction.
“Our definition of success is making customers happy, a metric reflected in our net promoter scores (NPS). Since we started working with SPS Commerce, we’ve improved our NPS by enhancing on-time deliveries, enabling us to gain market share and elevate customer satisfaction.”
– Maryjane Fanizzi, Vice President of Logistics
