Achieve a seamless order management process

When you don’t know the status of orders with suppliers, you’re forced to reactively respond to problems. SPS partners with you and your suppliers to get the data needed for a consistent order management process. Our proven approach helps you satisfy consumers and manage inventory efficiently.

Common order management challenges

When managing orders with suppliers, have you asked questions like: What is the status of my order? Is there anything wrong with my order data that needs to be corrected? Will the supplier fulfill the order completely? Will they fulfill part of the order? Are they unable to fill any of the order?

Many retailers and distributors lack critical data from their suppliers, making it difficult to understand the status of their orders. As a result, they can’t respond to any issues with an order until it’s too late.

A lack of critical order status data can cost time and money, resulting in:


Unused open-to-buy dollars


Unpredictable lead times


Inability to optimize stock levels


Unnecessary staffing expenses for contacting suppliers and managing order updates


Empty shelves and dissatisfied consumers

See how having the right data from your suppliers can help manage order efficiently and satisfy consumers.

“After 14 years, having less than a quarter of our supplier network connected was frustrating. We’d had the technology in place all that time, but SPS brought us a solution – a change management solution, as well as the technology. Manually reconciling orders, order changes, delivery notifications, and invoices is a huge task that, these days, should be handled digitally.”

– Michael Bignell, Head of Operations Planning, Sigma Healthcare

Get visibility into every step of the order management process

The SPS Community solution includes the technology, expert team and proven process to help you automate data exchange with your suppliers. Using our Order Performance and Order Visibility reporting capabilities, you’ll have the insights you need to optimize omnichannel order fulfillment across your supplier community.

Order Visibility

Retailer Analytics Order Visibility Screenshot

Make confident day-to-day decisions about products purchased, order status and inventory levels.

  • Prioritize orders that need attention or updates
  • Adapt for partial fill, split or late orders
  • Shift unused open-to-buy dollars
  • Prepare the distribution center for receiving orders
  • Quickly reconcile and pay invoices
  • Validate data flow

Order Performance

Retailer Analytics Order Performance Screenshot

Understand how your trading partners are performing against key supply chain metrics and drive accountability.

  • Track key metrics, such as fill rates, shipment timeliness and EDI compliance
  • Drill down into individual supplier performance
  • Measure the impact of supply chain initiatives over time
  • Source and replace suppliers who can’t deliver


Automated order volume


Inventory reduction potential


Reduction of time spent managing orders

Talk with an SPS Commerce specialist to learn how our team can help you streamline your order management process. In the meantime, download our free playbook to learn about the benefits of automating information exchange with your suppliers.

(You'll hear back in 1 business day)