Vendor onboarding and outreach programs

for retailers, grocers and distributors.

A proven methodology for onboarding new vendors
and building automation into your business.

Design your custom program with our Community service. Program options include:


EDI compliance & onboarding

We help you define your data format requirements and then lead your entire vendor community through an EDI onboarding process.

We provide the expertise as well as the technology and web portal for all your vendors to use. At the end of the program, your vendors will be set up to receive and send electronic orders in the format you choose.

Our program accommodates suppliers who are new to EDI as well as those who already have an EDI solution in place.


Rollout EDI changes

Already have an EDI solution? As your business evolves, you may decide to adjust your EDI operations in order to add efficiency and scale.

For example, you might decide to start using the ASN (advance ship notice) to improve inventory at warehouses and DCs. Or you might want to implement three-way match to improve your invoice processing. Perhaps you want to add new fulfillment models like drop ship.

To accommodate these improvements, we’ll design a program to help you efficiently roll out a change in EDI requirements to all of your suppliers. We’ll also take care of the supplier outreach and onboarding process!

Item Set-up and Catalog Management

Imagine all your vendor catalogs in one place, in one standard format. Our Assortment program can help. We train and onboard your vendors to share their item catalogs and attributes using our product content management solution. This solution supports both customer-facing product descriptions (size, color, price), store planning informations (packaging  and dimensions for planograms) as well as a supply chain and shipping information (units per crate, weight). You (and your suppliers) will be able to set up new items faster than ever before!

Retail Analytics

Roll out interactive dashboards of point-of-sale and inventory analytics to better collaborate with your vendors. Improve sales velocity, balance inventory levels and enhance fulfillment performance.

Our testing and certification process helps your vendors achieve EDI compliance quickly.

How the program works:

You will be assigned a program team who will guide you through each step in the process. These individuals are true experts with unique qualifications including specialized industry knowledge and extensive experience running vendor programs.

Your team will work with you to define the business objectives and timeline. Expectations can vary based on the volume and strategic value of each of your suppliers.

Then we kick off the program and take your vendor community through our process. Since your program uses solutions built on the SPS Commerce platform, you can focus on other things while we do the heavy lifting. We’ll help your vendors reach compliance with your program quickly, regardless of their current EDI situation or systems.

What happens after the initial program?

You can expect a 75-85% adoption rate after the initial onboarding program. After that, we’ll provide you with a quick and easy path to send future vendors to our team, and we’ll take them through the same process and onboarding steps.

Is a vendor program for me?

Programs benefit all types of retail organizations, small or large. Besides traditional retail models, we can also customize programs for grocers and food retailers, wholesalers and distributors, or e-commerce retailers.

What if I’m new to EDI?

If you are an e-commerce retailer that is just starting to sell your product in stores, check out our options for EDI outsourcingweb-based EDI or EDI and ERP integration.

What if my vendors are new to EDI?

No problem. We offer a pre-built, web-based solution for vendors who are brand new to EDI.

Even if your vendors have already invested in an EDI solution through another provider, our testing and certification process will ensure that vendors are complying with your unique business and technical requirements.

Examples of vendor programs:

Costco uses EDI onboarding service from SPS Commerce



Costco’s vendor base is changing constantly as it finds new and unique products for its business and consumer customers. Since 2003, Costco has outsourced the entire EDI onboarding process to SPS. SPS handles everything, including the initial calls to vendors, finding the right contact to speak to, and the EDI testing process.

Otis McAllister


Otis McAllister, a food distributor, partnered with SPS when a grocery retailer requested more timely Advance Ship Notices (ASNs). Now a supplier fulfilling an order can directly send the ASN to the grocery retailer. By empowering its suppliers and streamlining the transaction flow from vendors directly to grocery customers, Otis McAllister reduces costs and improves customer service.



SHOP.COM sources new drop ship vendors with SPS Commerce. Overall orders and revenue has jumped 45 percent since launching the SPS program in 2014, demonstrating the power of the SPS Retail Network.

Regis Corporation


To understand and maximize product sales, Regis Corporation kicked off a Point of Sale (POS) Analytics program with SPS Commerce. Regis suppliers have seen so much value in the SPS Analytics service that every single one has adopted the service to bolster collaboration and sales in partnership with Regis.

Trusted by retail’s largest network.

SPS Commerce runs 200+ programs per year and has more than 15 years of experience with vendor onboarding.

On our own, we were able to connect five vendors in a year. With SPS, we connected with more than 100 vendors in six months. SPS’ best practices and team made all the difference.

Wade Wilderson

Chief Financial Officer, HDW Inc.

Of our 55 suppliers, 80% to 85% of them came directly from SPS, with each one meeting SHOP.COM’s business growth strategy and technical capability requirements.

Eddie Alberty

Vice President of Strategic Partnership, SHOP.COM

Contact us for a free, no-commitment consultation to learn more.