Five signs your EDI system isn’t a good fit for your business
Your EDI system was supposed to help your business grow, but it’s not meeting your expectations. You keep investing time, money and resources, hoping it will pan out. But you face delays, chargebacks and a litany of other issues.
The problem isn’t with you, the problem is with your EDI solution.
1. Customer service takes too long.
Customer service and tech support are only available between 8:00 a.m. and 5:00 p.m., Monday through Friday. Unanswered phone calls and emails are the only methods of communication, so breakdowns and issues can linger for days.
2. A nickel here, a dime there.
Your EDI provider promised low rates, but now your business is leaking money by a thousand cuts (or thousands of kilobytes). Every time you land a new trading partner, there’s a fee. When an existing partner changes EDI specs, there’s a fee. On top of it, if your outbound communications aren’t mapped correctly, you could incur fines from partners like Walmart or Amazon.
3. You need extra IT staff.
Because of the maintenance required on your current EDI system, you’ve had to hire more IT staff. Their skills command higher paychecks. When you ask them how things are going, one of their top complaints is how hard it is to work with your EDI provider to get what they need
4. Stakeholders are becoming impatient.
Is your EDI solution a bottleneck? Perhaps you landed your biggest client ever, and they demand you have EDI, but it’s taking so long that you’re afraid the opportunity might slip away. Your EDI provider promised to have most of your trading partners set up and ready by now, but only a fraction (if any) are. A misfiring EDI system can contribute to broken trust and severed relationships — both internally and with your customers.
5. Your EDI provider can’t keep up with your growth.
Your EDI system can’t handle the order volume spikes on your biggest days. Or perhaps it can’t integrate with other systems that MUST communicate with each other automatically. Your workaround processes kept everything moving for a while, but you need a new solution before you hit the breaking point.
The SPS Commerce difference
Find out why SPS Commerce is trusted by more than 120,000 retailers, suppliers, distributors and 3PLs worldwide.
SPS offers 24×7 world-class customer service. Get help whenever you need it from seasoned professionals who know your account, your trading partners and your systems.
With SPS, no technical resources are required. Our full-service team takes the time to get to know your unique business needs. We also take ownership of meeting your trading partner requirements and making map changes. Your connections always stay up-to-date and compliant.
Our onboarding methods and processes are time-tested. Bring on existing and new trading partners quickly for rapid time to value.
We have hundreds of pre-built integrations to connect your EDI solution directly to other vital systems: accounting, ERP, WMS, e-commerce and more.
The SPS network can handle massive spikes in order volume to keep transactions going smoothly on high-traffic days like Black Friday and Cyber Monday.
Pricing for our EDI service subscriptions is predictable. No hidden fees or surprise kilocharacter charges. Your bill will only increase if you choose to add to your subscription plan.
EDI should be easy and reliable. If your EDI solution hasn’t worked out the way you expected, move your EDI operations to the most trusted and dependable EDI provider: SPS Commerce.
Hear from customers like you
Outstanding reliability and service
“Centralized order fulfillment covers multiple sales channels & growth, and the support team is responsive and efficient”
– Vince R’s review on G2
Makes everything easier
“It is great to be able to provide a ship date, shipping information and invoice everything in the same place. The platform is also very user-friendly. Whenever you have a question, the chat feature helps you tremendously.”
– Juan Carlos A’s review on G2
Easy to use and learn
“Cost is very reasonable, onboarding is usually pretty quick, and integration and testing of EDI connection can be done in a few weeks with good results. The sales team usually is pretty responsive to questions regarding sales contracts or fees. Usually, they do not try to upsell too much.”
– Anonymous
Helpful and responsive team
“SPS also has a great team behind the system who help with almost any question or issue you may have. They’re polite, quick and responsive. One of the best companies I have worked with.”
– Dylan C’s review on G2
Just 10 minutes of your time may be all you need to discover the difference SPS Commerce could make for your company’s future.
- Get a personalized consultation
- Move your EDI operations to a reliable solution
- Gain access to a team of EDI experts to keep your business running smoothly
