McLendon Hardware on better customer engagement

by | Aug 3, 2017

“The partnership McLendon Hardware has with SPS has been successful for many reasons,” says Nathaniel Polky, Director of Information Technology at McLendon Hardware, a family owned, 90-year-old business based primarily in Western Washington, “One of the strong points of our relationship with SPS is the team members.”

Collaborative work between McLendon Hardware and SPS Commerce fosters strong relationships as the retailer’s IT has transitioned from an infrastructure department to a service department. The success of the partnership between McLendon Hardware and SPS has been shown through multiple projects including a community campaign and a driven focus on providing accurate information about McLendon Hardware’s 100K+ SKUs, successfully connecting its online and store experience for better customer engagement.

“We see our digital efforts as an extension of our brand and an extension of our stores in the online space,” said Polky. “SPS has been a solid voice and provided direction in how best we approach our particular business challenges.”

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Sara Duane

Sara Duane

Content Marketing Manager at SPS Commerce
Sara Duane is a content expert for the SPS Commerce marketing team. She provides valuable articles and important information about e-commerce, merchandising strategies, order fulfillment and other topics related to retail supply chain optimization.
Sara Duane

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