Mainfreight & SPS Commerce: Automating Order Fulfillment

Brands with great products grow quickly and fulfilling orders can become complex. During these periods of growth, many companies look to logistics and technology partners to help them meet customer expectations. Learn how Mainfreight was able to onboard 30+ suppliers without additional IT resources.

Mainfreight & SPS Commerce: Automating Order Fulfillment

Brands with great products grow quickly and fulfilling orders can become complex. During these periods of growth, many companies look to logistics and technology partners to help them meet customer expectations. Learn how Mainfreight was able to onboard 30+ suppliers without additional IT resources.

Mainfreight
  • Industry: 
    Logistics
  • Partners Since:
    2011

Meeting retail’s complex requirements, with ease

Today’s consumer products companies know that the demand for products can quickly take off. They need to be prepared to support the trading requirements of new retailers, including rapidly shipping products to a retailer’s distribution center or directly to the consumer. These requirements hinge on suppliers excelling in logistics and EDI.

To meet tight shipment dates and avoid chargebacks for non-compliance, many suppliers contract with a third-party logistics provider (3PL) to provide the expertise, space and staff to make this process run smoothly. Retailers also require a number of EDI transactions to inform them of the status of their orders, especially when and how they are shipped. These communications are time-sensitive, complex and ever-changing, making it difficult for suppliers to stay compliant.

Fortunately, Mainfreight, a global supply chain business offering sophisticated logistics solutions, and SPS Commerce, the world’s retail network and leading EDI provider, have partnered since 2011 to deliver a seamless solution that makes meeting these requirements easy.

“Mainfreight doesn’t partner with many companies, but EDI was an exception. SPS and Mainfreight have become strategic partners, acting as one for our joint customers and bringing business opportunities to one another.”

Dallas Wymes

Powering supply chains for more than a decade, together

The partnership involves teams from Mainfreight and SPS that work in tandem, often across time zones and continents, to deliver a turn-key offering used by consumer goods companies selling through retailer stores, e-commerce and drop shipping.

“Our teams work incredibly well together. The SPS Commerce and Mainfreight solution combines the scalable and reliable power of a global 3PL and our EDI network,” said Mark O’Leary, Chief Marketing Officer at SPS Commerce. “Together, we make it easier for businesses to work with more retailers without the worries of complying with trading requirements. For almost a decade Mainfreight and SPS have worked hand-in-hand delivering a solution that is used by more than 30 suppliers today.”

Exceeding customer expectations, delivering value

In 2019, SPS and Mainfreight approached an organic health and beauty supplier. Rapid growth and complex trading requirements from its retail customers were stretching the manufacturer’s operations and capabilities. Together, Mainfreight and SPS proposed their proven solution that would ease operations and improve order fulfillment.

The dedicated implementation teams were deployed and met the supplier’s aggressive deadlines to become EDI-compliant and fulfilling orders out of Mainfreight’s warehouses with 20 retailers. The solution offers the company complete transparency from origin to delivery with local account management by Mainfreight.

Working together, Mainfreight and SPS provided a complete solution, including:

  • Warehouse locations near key markets
  • Logistics experience working with similar sized suppliers selling to the same retailers
  • Knowledge of EDI trading partner requirements
  • Retail network with proven retailer connections
  • QuickBooks EDI integration
  • Implementation teams who deploy the solution in 2-3 weeks

Within six weeks, the supplier was fully compliant with these retailer’s trading requirements. EDI orders were flowing between the retailer, the supplier and Mainfreight. The hands-free order process was driven by Mainfreight, SPS Commerce and system automation to the supplier’s QuickBooks system.

This joint customer is experiencing an easier way of doing business and has already met many of its goals, including:

  • Reduced chargebacks (significantly)
  • Reassigned three data entry staff to other roles
  • Focused more on sales and marketing, not supply chain operations

The supplier plans on adding more retailers in 2020 and reaping the rewards of the automation provided by the Mainfreight and SPS partnership. The solution was an investment by the supplier that has more than paid off with the value provided from reduced chargebacks and more time to focus on other aspects of their business.

Continually innovating for its joint customers

Mainfreight and SPS continue to advance their individual offerings and their integrated solution. Most recently, the companies teamed deploy the latest API from SPS to further automate the generation of shipment labels and packing slips at Mainfreight’s warehouses.

“Mainfreight and SPS continue to innovate to make our logistics and EDI processes work even more efficiently for our customers,” said Wymes. “From new APIs from SPS for labeling to updated implementation processes that direct our joint deployments, we continually come together to delight our customers.”

Customer Demand:

Equip high-growth companies with proven, omnichannel solutions.
N

Joint Solution:

Automate order fulfillment with an integrated EDI and logistics offering.
i

Proof:

30+ customers using Mainfreight and SPS Commerce for streamlined operations.

Customer Demand:

Equip high-growth companies with proven, omnichannel solutions.
N

Joint Solution:

Automate order fulfillment with an integrated EDI and logistics offering.
i

Proof:

30+ customers using Mainfreight and SPS Commerce for streamlined operations.

Meeting retail’s complex requirements, with ease

Today’s consumer products companies know that the demand for products can quickly take off. They need to be prepared to support the trading requirements of new retailers, including rapidly shipping products to a retailer’s distribution center or directly to the consumer. These requirements hinge on suppliers excelling in logistics and EDI.

To meet tight shipment dates and avoid chargebacks for non-compliance, many suppliers contract with a third-party logistics provider (3PL) to provide the expertise, space and staff to make this process run smoothly. Retailers also require a number of EDI transactions to inform them of the status of their orders, especially when and how they are shipped. These communications are time-sensitive, complex and ever-changing, making it difficult for suppliers to stay compliant.

Fortunately, Mainfreight, a global supply chain business offering sophisticated logistics solutions, and SPS Commerce, the world’s retail network and leading EDI provider, have partnered since 2011 to deliver a seamless solution that makes meeting these requirements easy.

 

“Mainfreight doesn’t partner with many companies, but EDI was an exception. SPS and Mainfreight have become strategic partners, acting as one for our joint customers and bringing business opportunities to one another.”

Dallas Wymes

Powering supply chains for more than a decade, together

The partnership involves teams from Mainfreight and SPS that work in tandem, often across time zones and continents, to deliver a turn-key offering used by consumer goods companies selling through retailer stores, e-commerce and drop shipping.

“Our teams work incredibly well together. The SPS Commerce and Mainfreight solution combines the scalable and reliable power of a global 3PL and our EDI network,” said Mark O’Leary, Chief Marketing Officer at SPS Commerce. “Together, we make it easier for businesses to work with more retailers without the worries of complying with trading requirements. For almost a decade Mainfreight and SPS have worked hand-in-hand delivering a solution that is used by more than 30 suppliers today.”

Exceeding customer expectations, delivering value

In 2019, SPS and Mainfreight approached an organic health and beauty supplier. Rapid growth and complex trading requirements from its retail customers were stretching the manufacturer’s operations and capabilities. Together, Mainfreight and SPS proposed their proven solution that would ease operations and improve order fulfillment.

The dedicated implementation teams were deployed and met the supplier’s aggressive deadlines to become EDI-compliant and fulfilling orders out of Mainfreight’s warehouses with 20 retailers. The solution offers the company complete transparency from origin to delivery with local account management by Mainfreight.

Working together, Mainfreight and SPS provided a complete solution, including:

  • Warehouse locations near key markets
  • Logistics experience working with similar sized suppliers selling to the same retailers
  • Knowledge of EDI trading partner requirements
  • Retail network with proven retailer connections
  • QuickBooks EDI integration
  • Implementation teams who deploy the solution in 2-3 weeks

Within six weeks, the supplier was fully compliant with these retailer’s trading requirements. EDI orders were flowing between the retailer, the supplier and Mainfreight. The hands-free order process was driven by Mainfreight, SPS Commerce and system automation to the supplier’s QuickBooks system.

This joint customer is experiencing an easier way of doing business and has already met many of its goals, including:

  • Reduced chargebacks (significantly)
  • Reassigned three data entry staff to other roles
  • Focused more on sales and marketing, not supply chain operations

The supplier plans on adding more retailers in 2020 and reaping the rewards of the automation provided by the Mainfreight and SPS partnership. The solution was an investment by the supplier that has more than paid off with the value provided from reduced chargebacks and more time to focus on other aspects of their business.

Continually innovating for its joint customers

Mainfreight and SPS continue to advance their individual offerings and their integrated solution. Most recently, the companies teamed deploy the latest API from SPS to further automate the generation of shipment labels and packing slips at Mainfreight’s warehouses.

“Mainfreight and SPS continue to innovate to make our logistics and EDI processes work even more efficiently for our customers,” said Wymes. “From new APIs from SPS for labeling to updated implementation processes that direct our joint deployments, we continually come together to delight our customers.”

“EDI is one of the most common trading requirements our customers have, and they often ask our advice on how to tackle it. Mainfreight doesn’t partner with many companies, but EDI was an exception. SPS and Mainfreight have become strategic partners, acting as one for our joint customers and bringing business opportunities to one another.”

– Dallas Wymes, Vice President, Supply Chain & Logistics at Mainfreight USA.