Sync up for success: tips to tackle peak season

by | Jul 2, 2024 | 3PLs, Data Management, Inventory Management, Order Management

As we approach another holiday shopping season, retailers and their third-party logistics partners (3PLs) are gearing up for the annual surge in demand. In a recent webinar hosted by Supply Chain Now, the SPS team shared valuable insights on how 3PLs can prepare for and excel during peak season.

Here are five key takeaways to help you sync up for success:

Cater to evolving consumer expectations

Today’s shoppers want personalized experiences, exceptional service and omnichannel options. Work closely with retail partners to understand and meet these changing demands across all sales channels.

Leverage data for accurate forecasting

Use historical data, including purchase orders, to predict demand and plan resources. Run simulations and stress-test your operations before peak season hits.

Plan extensively and automate processes

Advance planning and automation are essential for maintaining service levels during high-volume periods. Start preparing early in the year and continuously refine your approach.

Align with retail partners

Proactively discuss lead times and purchase order terms with your retail partners.

Establish clear escalation paths

Peak season is hectic, and issues will inevitably arise. Establish clear escalation procedures so your team knows exactly how to handle problems quickly and efficiently.

By implementing these strategies, 3PLs can become indispensable partners to their retail clients and deliver an outstanding customer experience during the most critical time of the year.

Want more expert advice on peak season challenges? Watch the full webinar.

SPS Commerce Blog Team