Improve Supplier Performance

Turn supplier execution into a competitive advantage – so product shows up on time, in full, and shelf-ready, with fewer surprises and fewer rush shipments.

See It In Action

The Problem: When Supplier Performance Lags

No warning, then breakdown

You don’t just have a supplier performance problem, you have an execution visibility problem. Late, short, or incorrect shipments are discovered after they’ve already disrupted flow.

Scorecards stuck in the past

Static, delayed, and debated scorecards. By the time you share them, teams are arguing about the data instead of fixing the breakdown.

Human middleware overload

Your best people spend cycles pulling reports, chasing answers, and escalating issues—while the same offenders keep resurfacing.

Know the Number Before You Start the Conversation

Improving supplier performance is one of the highest-return initiatives a retailer can undertake. Leadership teams want specifics — not directional language.

The SPS Supply Chain Impact Calculator estimates the operational and financial upside based on your supply chain’s current on-time in-full (OTIF) rate, supplier count, and revenue. It takes two minutes and requires no commitment.

Prefer to start with third-party research? An independent Forrester Total Economic Impact study documents what retailers, grocers, and distributors achieve when they move from reactive to proactive supplier management.

Calculate Your Supply Chain Impact Read the Forrester TEI Study

Disclaimer: Sourced from "The Total Economic Impact Study of SPS Commerce," a commissioned study conducted by Forrester Consulting on behalf of SPS Commerce, 2025. Results are based on aggregated data from interviews with ten customers across Retailers, Grocers, and Distributors for a composite organization.

Why This Problem Exists

Supplier performance is hard because it lives between companies, and most tools only see one side of the story. Data is scattered, expectations are inconsistently enforced, and “improvement” turns into a monthly scramble instead of a managed program.

Siloed systems. No single truth.

EDI, receiving, inventory, AP, and email each tell a different version of what happened.

No ownership means issues repeat.

Even when issues are found, there’s no consistent workflow to assign ownership, track corrective action, and confirm resolution.

Scattered rules cause inconsistent execution.

Vendor guides, routing rules, labeling standards, delivery windows—suppliers miss updates and teams enforce inconsistently.

Suppliers aren’t fully adopting your standards

If suppliers aren’t onboarded to your expectations – and kept aligned as they change – performance programs stall.

Keeping Up With Change While Driving Momentum

Connect

Foundation Layer
Suppliers can’t meet standards they were never clearly given. SPS gets every supplier onboarded, aligned, and exchanging clean data before the first order ships.

So you can:

Supplier onboarding to your requirements, timelines, and processes

One source of truth for expectations and relationship ownership

Standardized data exchange, so performance conversations start with facts