360% ROI.
Six-Month Payback.
Independent Forrester Total Economic Impact™ Study of SPS Commerce. Retailers, grocers, and distributors who align suppliers see measurable financial returns.
40%
42%
30%
5%
What is the Root Cause of Operational Inefficiency?
More often than not, retail organizations are already working with all of the necessary tools and technology to run at operational capacity. What keeps these organizations from reaching their potential is actually misalignment between their suppliers and retailer expectations.
That misalignment shows up as:
- Manual PO follow-up
- Receiving rework
- Invoice exceptions
- Reactive cost recoveries
- Margin leakage
- Capacity consumed by firefighting
Visibility into these issues is only half of the battle. Actually getting alignment is another thing entirely.
How SPS Commerce Drives Measurable ROI for Retailers, Grocers, and Distributors
The SPS solution is more than a dashboard or a new visibility tool. Forrester’s research finds that it generates financial returns by creating ecosystem collaboration.
Partners of SPS go from being reactive to proactive in their execution. When retailers, grocers, and distributors run on SPS.
The result is cleaner execution across purchasing, receiving, invoicing, and inventory workflows.
Suppliers Start Ready
- Clear requirements
- Structured onboarding
- Early validation
- Fewer preventable errors before the first shipment
Performance Is Shared
- One version of supplier performance
- Failures tied to real financial impact
- Conversations shift from debate to improvement
Issues Are Detected — and Costed — Immediately
- Physical and data failures captured automatically
- Structured, transparent cost recoveries
- Behavior changes because accountability is consistent
Who Should Read This
This study is built for leaders responsible for:
- OTIF and fill rate
- Supplier performance accountability
- Cost recovery governance
- Inventory availability
- Working capital efficiency
If supply chain execution impacts your sales and margin — this study is relevant.
