EDI 864 - Text Message

EDIFACT

The EDI 864 transaction set (also known as x12 Text Message) is used by trading partners including retailers, grocers, distributors and suppliers/manufacturers to exchange text-based information such as messages, explanations and notes. This message is frequently used by retailers to communicate errors or rejections of EDI documents to suppliers. After receiving an error notification or rejection, the supplier will need to correct the error and re-send the document.

EDI Documents

Benefits of using an EDI 864 Text Message

Rather than using email, phone calls or other manual methods, the EDI Text Message provides a consistent method for communicating business errors without maintaining individual’s contact information. Which differs from the 824 Application Advice (link to EDI 824 page) which is designed for machine processing.

The key data elements included in an EDI 864 Text Message

The EDI 864 (or x12 Text Message) is a free-form text message and can be used in a variety of ways. Common uses include the communication of errors such as:

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Incorrect PO numbers

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Invoice dates outside of the agreed-upon terms

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Invalid item and location codes

Common Issues with EDI 864 Text Message

The EDI 864 Text Message can be difficult for the receiving party to integrate and automate because it is a free-form text message designed for a human reader. The EDI 824 Application Advice is easier to automate because it is in a machine-readable format.

Automate EDI with Full-Service EDI from SPS Commerce

Managing ongoing EDI tasks can be complex and time-consuming. Full-service EDI providers like SPS Commerce deliver EDI technology and associated staffing resources responsible for customizing, optimizing and operating your EDI solution.

A full-service provider, like SPS Commerce, has an expert team that handles ongoing management of your EDI solution. The SPS team actively manages 9,000 changes from retailers each year.

SPS communicates directly with your trading partners to manage connectivity, setup, requirements, updates and support efforts. SPS also takes ownership of understanding your trading partner requirements and making map changes.

SPS Fulfillment proactively monitors and optimizes your solution to prevent errors and minimize data entry. Interested in learning more about our EDI solution?

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Additional EDI Resources

Enter a virtual library of information about EDI for suppliers, vendors and distributors to provide you with the product knowledge you need to power your business.

Ultimate List of EDI Transactions

Here are some of the most common documents and transactions that are supported through EDI automation.

See the Ultimate List

Five Top EDI Documents to Automate

When you automate your most-used EDI documents, it can significantly cut down keystrokes and speed up processes.

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EDI Glossary

Terminology including retail definitions, order management models, supply chain roles, software and distribution channels.

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EDI for Suppliers & Vendors

Discover how leading vendor and supplier businesses are serving their customers better with EDI solutions from SPS Commerce.

EDI for Suppliers & Vendors