EDI 864 - Text Message

The EDI 864 is used to send messages, notes, and explanations about documents via text. Retailers often use this to reach suppliers about errors or rejections on other EDI documents.

EDI Documents

Benefits of using an EDI 864 Text Message

Rather than using email, phone calls or other manual methods, the EDI Text Message provides a consistent method for communicating business errors without maintaining individual’s contact information. Which differs from the 824 Application Advice (link to EDI 824 page) which is designed for machine processing.

The key data elements included in an EDI 864 Text Message

The EDI 864 (or x12 Text Message) is a free-form text message and can be used in a variety of ways. Common uses include the communication of errors such as:

Incorrect PO numbers
Invoice dates outside of the agreed-upon terms
Invalid item and location codes

Common Issues with EDI 864 Text Message

The EDI 864 Text Message can be difficult for the receiving party to integrate and automate because it is a free-form text message designed for a human reader. The EDI 824 Application Advice is easier to automate because it is in a machine-readable format.

Automate EDI with Full-Service EDI from SPS Commerce

Managing ongoing EDI tasks can be complex and time-consuming. Full-service EDI providers like SPS Commerce deliver EDI technology and associated staffing resources responsible for customizing, optimizing and operating your EDI solution.

A full-service provider, like SPS Commerce, has an expert team that handles ongoing management of your EDI solution. The SPS team actively manages 9,000 changes from retailers each year.

SPS communicates directly with your trading partners to manage connectivity, setup, requirements, updates and support efforts. SPS also takes ownership of understanding your trading partner requirements and making map changes.

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Additional EDI Resources

Enter a virtual library of information about EDI for suppliers, vendors and distributors to provide you with the product knowledge you need to power your business.

Ultimate List of EDI Transactions

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EDI Glossary

Terminology including retail definitions, order management models, supply chain roles, software and distribution channels.

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EDI for Suppliers & Vendors

Discover how leading vendor and supplier businesses are serving their customers better with EDI solutions from SPS Commerce.

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