The Order Management Playbook

Cut inventory costs and optimise staffing with better order data

91% of buying organisations don’t get the data they need from trading partners to determine the status of an order

Why do buying organisations need better data from trading partners? Without the right data from trading partners, buying organisations can’t tell if there is a problem with an order until it is too late. Because buying organisations don’t have the insight they need on order statuses, many of them often hold more inventory than they actually need to prevent running out of stock, hire additional staff to contact their trading partners to manage order updates and guess about how much open-to-buy budget they actually have.

“After 14 years, having less than a quarter of our supplier network connected was frustrating. We’d had the technology in place all that time, but SPS brought us a solution – a change management solution, as well as the technology. Manually reconciling orders, order changes, delivery notifications, and invoices is a huge task that, these days, should be handled digitally.”

– Michael Bignell, Head of Operations Planning, Sigma Healthcare

What are the challenges of executing a data exchange program yourself?

Often, buying organisations underestimate the amount of time and resources required for getting data from trading partners. For example, it takes 3 to 5 attempts per trading partner to find the right contact via phone or email.

How does leveraging a service provider help?

A full-service team includes experts to plan the supply chain initiative, a team dedicated to vendor outreach, as well as technology experts that enable automated data exchange.

What results can buying companies achieve?

With the right data from trading partners, buying organisations can plan and execute a seamless warehouse plan as soon as products arrive. This results in a million-dollar impact for many businesses.

Ready to optimise your distribution center?

Our easy-to-read playbook is just a click away! If you’re interested in how SPS can help your supply chain in other ways, check out our inventory visibility page.

Learn how automating data exchange with your trading partners can benefit your business by downloading our free guide.