Healthscope Achieves Greater Efficiency in its Supply Chain Management with SPS Commerce

Healthscope is in the business of saving lives, the company needs to focus on its patients and ensure their hospitals were always stocked with medical products. It can’t afford to waste time with manual order forms for thousands of individual line items. With SPS’s cloud-based platform, Healthscope drastically reduced the time and effort required to order items for their hospitals and was able to easily manage invoices.

Healthscope
  • Customer Type:
    Retailer
  • Industry:
    Healthcare, Medical Supplies
  • Headquarters:
    Melbourne, Australia
  • SPS Product:
    Fulfillment

As one of Australia’s leading private healthcare operators with hospitals around Australia, Healthscope needs to focus on its patients and can’t afford to waste time with manual order forms for thousands of individual line items. “Each hospital is stocked with thousands of products from bandages and dressings to diagnostic equipment. We need to be able to ensure our stock levels are maintained and that our supply chain system is reliable,” stated Healthscope CIO Dougall McBurnie.

Healthscope EDI Initiative to Replace Paper-Based Manual Processes

“Many Australian hospitals are still using paper-based, manual supply chain management systems and faxing or posting orders to individual suppliers. We want Healthscope’s hospitals not only to offer the best in patient care, but also to implement the most effective supply chain systems to support that patient care.”

Healthscope looked to SPS Commerce to achieve greater efficiency in its supply chain management by using the SPS cloud-based platform. This technology allows Healthscope to digitally transmit purchase orders to its suppliers directly.

Healthscope EDI Integration and Automation with SPS Fulfillment

The solution integrates the orders from Healthscope’s IT system to its suppliers’ systems, reducing the time and effort required to order items for the hospital and manage invoices.

“The SPS solution enables us to improve the efficiency of the hospital supply chain system and our accounts payable processes,” said McBurnie. “This was critical in gaining business ownership for the initiative and support for an aggressive implementation schedule.”

“Electronic trading has become a standard channel for communication between major companies. And with medical suppliers such as Johnson & Johnson and Clifford Hallam it makes sense for Healthscope to implement this technology and share the substantial business benefits with our suppliers,” McBurnie continued.

The SPS fulfillment solution is cloud-based, rather than client-side software program, that can facilitate different communication technologies like HTTP, AS2 and private links. “The SPS platform reduces the need for manual processes at both ends of the supply chain. This means rapid response to orders, quicker delivery and more clarity between trading partners. It’s a win-win for our customers,” says Angela Hariohoedojo, general manager – Australia at SPS Commerce.

The Interviewee:

Angela Hariohoedojo, General Manager – Australia, SPS Commerce

The Challenge:

Streamline processes and reduce manual tasks to ensure medical products are always stocked.

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The Solution:

Achieve greater efficiency and reliability in supply chain management with SPS Fulfillment EDI.

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The Results:

Improved efficiency of the hospital supply chain system and accounts payable processes.

“The SPS solution enables us to improve the efficiency of the hospital supply chain system and our accounts payable processes.”

– Dougall McBurnie, CIO, Healthscope

Additional References

Read more about full-service EDI and other stories of how we’ve helped businesses optimize their supply chains and increase sales.