How Bissell recovered millions in deductions

The Challenge

Bissell faced a significant hurdle with their deduction management process. This wasn’t a failure on Bissell’s part; it was a byproduct of how complex operating a supply chain is.

Problem 1: Deduction Write Off Threshold

Before using SPS Revenue Recovery, they were forced to write off thousands of deductions under $500 simply because the process was too cumbersome and time-consuming, letting revenue slip through the cracks.

Problem 2: Fragmented Retail Data

The core issues stemmed from fragmented retail data. Information surrounding deductions and other revenue losses were scattered across dozens of individual retailer portals. Each portal requires unique logins, dispute processes, and a base of knowledge, which made it a logistical nightmare for Bissell’s team to identify, validate, and dispute deductions efficiently.

Problem 3: Significant losses in time and money

These missed deductions added up to a significant loss for Bissell. The multiple portals and the time spent disputing in each one made deduction management extremely difficult. The inefficiencies resulted in revenue losses and prevented Bissell from dedicating their efforts to more strategic issues. Without a better deduction management solution, they would continue to lose money.

The Solution

Fix 1: Visibility and Centralized Deductions Management

To effectively manage their deductions, Bissell needed enhanced visibility. SPS Revenue Recovery consolidates data from relevant retailer portals into a single, user-friendly solution. There’s no need to log in and out of dozens of complex systems or individual portals. Everything is accessible in one place.

Fix 2: Advanced Disputing Automation

Gone are the days of deciphering complex dispute protocols for each portal. SPS Revenue Recovery automates workflows like identifying deductions, gathering supporting documentation, and even auto-submitting disputes across multiple retailers. With SPS Revenue Recovery taking on the tedious deduction management tasks, Bissell has gained an increase in win rate for deductions and more time to focus on strategic initiatives that can further improve their performance as a supplier. This also made every dispute worth it, so their write off threshold was eliminated and, they have recovered 6,000 deductions under this threshold alone.

Fix 3: Get paid. Get better.

SPS Revenue Recovery helps Bissell gain actionable insights into deduction trends across retailers. Suppliers like Bissell can use this data to identify areas for improvement and optimize deduction recovery strategies.