How Eagle Foods disputed $421.5k and improved OTIF performance

The Challenge

Problem 1: Deduction data was scattered across systems

Pinpointing the root cause of Walmart OTIF deductions required Eagle Foods to piece together data from multiple retailer and carrier portals. Without one clear view, identifying valid fines, disputing invalid ones, and understanding what needed to change upstream was time-consuming.

Problem 2: Walmart’s OTIF requirements left little room for error

With Walmart targeting 98% OTIF performance and assessing fines for noncompliance, improving on-time performance wasn’t just an operational priority — it directly affected Eagle Foods’ bottom line.

Problem 3: Manual deduction management was costing time and revenue

Eagle Foods needed a better way to recover invalid deductions without consuming valuable team resources, and the visibility to understand why those deductions were happening in the first place.

The Solution

Fix 1: Automating recovery at scale

SPS Revenue Recovery automated the manual work behind identifying, documenting, and disputing invalid Walmart deductions. In just seven months, Eagle Foods successfully disputed $421.5k in invalid deductions while improving deduction win rates by +130%.

Fix 2: Turning deduction data into operational insight

With centralized reporting and detailed scorecards, Eagle Foods gained visibility into the carrier and warehouse performance behind their deductions. The team could pinpoint discrepancies, address recurring issues, and improve their average monthly prepaid On Time score by 16.7%.

Fix 3: Making recovery worth the effort

By automatically gathering supporting evidence and streamlining dispute submission, SPS Revenue Recovery removed much of the manual effort that previously made smaller deductions difficult to pursue. Eagle Foods ultimately achieved a 92% Walmart deduction dispute win rate.