Founded in 2011 and headquartered in San Diego, California, Chosen Foods has grown into a leading avocado-based brand across the U.S. and Canada. They are known for quality, purity, and simple ingredients across oils, sprays, mayonnaises, dressings, and condiments.
As the business expanded, Chosen Foods needed a supply chain that could keep pace with growth across both their U.S. and Canadian operations. Over their decade-long relationship with SPS Commerce, they have scaled from one trading partner to dozens of customers, multiple 3PLs, and a growing supplier network. Today, they use SPS solutions for order fulfillment, procure-to-pay automation with their direct suppliers, and revenue recovery.
The challenge:
The solution:
The result:
The challenge
Chosen Foods was preparing for its next phase of growth and migrating to a new ERP, Acumatica. This shift meant their supply chain processes also needed to move to the new system, and the team had a firm six months to make it happen. The transition required uninterrupted operations across dozens of trading partners, multiple 3PLs, and varied retailer requirements, all while keeping day‑to‑day business running smoothly.
To continue to scale their business, they also needed better visibility into inbound shipments to support production planning and ensure that ingredients and shipments were arriving on time. Managing relationships with suppliers and co-manufacturers required clearer data and a more efficient procure-to-pay process.
On the revenue side, deductions were growing more complex. Each retailer had different documentation requirements and resolution processes. Chosen Foods needed a single way to manage deductions across Walmart, Amazon, Target, Kroger, KeHe, UNFI, and others so teams could recover payments and improve internal accuracy.
The solution
SPS Commerce helped Chosen Foods build a unified approach to order fulfillment, supplier collaboration, and revenue management through a fully integrated Acumatica deployment.
The project included support across their U.S. and Canadian businesses as one coordinated program.
Order-to-Cash
SPS automated order processing through Acumatica, supporting EDI and PDF orders with a consistent approach to how orders enter the system. Complex requirements were built directly into the workflows, including parent and child account structures, multiple discount layers, and custom documents developed in close partnership with NexTec, the VAR partner, to support co-manufacturing.PDF Order Automation became an important part of the project, helping eliminate manual entry and giving Chosen Foods a more standardized way to manage purchase orders across their customer base.
Procure-to-Pay
SPS onboarded all suppliers and co‑manufacturers into the procure‑to‑pay workflows, making sure every partner was set up correctly, understood the process, and was ready to adopt the new way of working. This gave Chosen Foods real-time visibility into inbound shipments and improved accuracy across acknowledgements and ASNs. These updates supported production planning and ensured suppliers were aligned with how the business needed to operate.
Revenue Recovery
SPS centralized deduction management across major retailers. Automation handled dispute submissions, document attachments, and reporting. The team gained clearer insight into where deductions were occurring and how to prevent them, helping them recover payments and strengthen internal processes.
The project was delivered ahead of schedule and without operational downtime. Trading partners were not impacted, and the business continued running smoothly throughout the transition.
The results
Operational Impact
Completed full Acumatica integration across order-to-cash and procure-to-pay workflows.
- Automated PDF orders for 35 customers, reducing manual entry and creating a consistent PO intake process.
- Supported 40+ EDI customers with automated workflows that reflect the specific requirements of each trading relationship.
- Onboarded 5 suppliers and co-manufacturers to improve visibility into inbound shipments, enhance production planning, and increase data accuracy.
- Managed a large network of trading partners and multiple 3PLs with no operational downtime during the go-live process.
- Strengthened performance across both U.S. and Canadian operations as part of one coordinated initiative.
Revenue Recovery Outcomes
- Disputed more than 7,400 claims and automated over 3,400 supporting documents in the first year.
- Identified $1.1 million in deductions and recovered $367,000.
- Expanded coverage to new retailers, allowing Chosen Foods to manage more of their deductions through a single process. =
- Gained insight that helped the team recover payments while improving accuracy in their internal systems.
Conclusion
With SPS Commerce, Chosen Foods modernized how they work with customers, suppliers, and retailers. By unifying order fulfillment, supplier collaboration, and revenue recovery on a single network-connected approach, they gained efficiency, visibility, and consistency across their entire operation.
The project helped the business move forward with confidence, operate more predictably during a major system change, and build a supply chain that can support continued growth across the U.S. and Canada.
Without SPS Commerce, we simply couldn’t have executed this transformation. Their expertise, automation, and support allowed us to go live on time, maintain operational continuity, and gain visibility across our entire network. SPS didn’t just help us manage change they helped us unlock the full potential of our supply chain.
– Cesar Pena, Director of IT