Solve Chargebacks & Invalid Deductions at the Source
Automatically recover lost dollars and prevent future losses by identifying patterns, pinpointing root causes, and addressing the issues that drive revenue leakage across your supply chain.
The Problem
You’re Losing Revenue Without Knowing Why
Suppliers and brands lose 5–7% of their revenue to retailer chargebacks. These deductions and fines are often difficult to explain, validate, or dispute before dispute windows closes — leaving teams reacting after money is already gone.
Manual Processes Hide what Matters
Teams spend hours logging into retailer portals, pulling proof documents, and following retailer-specific dispute workflows. These repetitive tasks slow recovery and make it difficult to see patterns across deductions.
You Keep Seeing the Same Deductions
Even when money is recovered, the underlying cause is often unclear. Without visibility into what went wrong upstream, the same deductions continue to appear month after month.
Why This Problem Exists
Running a modern supply chain means coordinating retailer rules, timelines, platforms, and partners while managing carriers, warehouses, and internal teams. Without shared visibility, deduction issues are easy to miss and difficult to resolve.
Every Retailer Works Differently
Processes Are Disconnected
The Rules Change Constantly
Visibility is Fragmented
How SPS Commerce Solves Chargebacks and Deductions
Connect
Foundation Layer
Connect the data needed to identify, explain, and dispute deductions across trading partners. Create early visibility so issues can be addressed before revenue loss escalates.
So you can:
See all your chargebacks and deductions in one place
Get your proof documents automatically retrieved and attached to each deduction
Direct integrations with retailer and carrier portals ensure accurate, timely data
Orchestrate
Workflow Automation
Automate retailer specific deduction workflows, so invalid deductions are identified, disputes are submitted accurately, and outcomes are tracked consistently across retailers.
So you can:
See potentially invalid deductions flagged for review
Automate dispute submissions with required documentation
Access end-to-end dispute tracking in one place
Optimize
Intelligence Layer
Apply network intelligence and expert insight to understand why deductions occur, identify repeat patterns, and prevent issues from happening again.
So you can:
See deduction trends organized by type, retailer, and reason
Understand deduction patterns by retailer, reason, and process breakdown /p>
Receive ongoing guidance from retail and supply chain experts
Measurable Results
%
Reduction in compliance fines per case
$2B+
Real Results From Real Customers
Related Supply Chain Issues That Drive Deductions
Disconnected Data & Failed Integrations
When order, shipment, and invoice data don’t flow cleanly between systems, retailers flag discrepancies that turn into deductions. Reliable integrations reduce data mismatches and prevent avoidable revenue loss.
Fulfillment Errors Drive Deductions
Item & Product Data Misalignment
Inconsistent or outdated product data can lead to unauthorized items, pricing discrepancies, and compliance failures that result in deductions. Keeping item data aligned across partners helps prevent avoidable revenue loss.