Bringing the world’s
most powerful
intelligent network to life
Drawing on 300,000 trading connections, decades of expertise, proprietary network intelligence, and billions of transactions to help customers unlock greater value from AI.
Three ways to get started with MAX
MAX Chat
Day-to-Day, Reinvented.
Chat is embedded directly into day-to-day operations. Customers will now have more direct access to the proprietary insights for working with trading partners. MAX will use these insights to spot patterns that signal potential issues, guide workflows at each step, and help teams resolve problems before they become chargebacks or rejected shipments.
MAX Monitor
Always On. Always Working.
MAX continuously monitors transactions, workflow requirements, and exceptions across the 300,000 connections and billions of transactions across the network. It helps to automate routine tasks, surfaces critical insights proactively, and keeps operations moving by supporting teams even when they are offline saving time while improving performance.
MAX Connect
Designed to Work Wherever You Do.
Ready for the agentic future, MAX Connect supports Model Context Protocol (MCP) and is built to collaborate with other agents across the ecosystem MAXimizing the impact of AI for retailers, suppliers, and logistics partners. MAX can collaborate with AI peers, ERPs, CRMs, and data platforms to bring network intelligence into existing workflows.
“I’m excited for MAX because it will really help uplevel every individual as it becomes a ubiquitous ecosystem that supports team members in their work. I’m also excited that Max captures the network of expertise across SPS Commerce, so when we’re making decisions with significant business impact, we have 25 years of supply chain experience embedded and working alongside us.”
– Josh Smith, Chief Technology Officer at Spreetail
Curious to learn more about Max? Or are you a Fulfillment customer interested in joining our beta?
Sign up now for our upcoming Webinar or ask your SPS representative.
Frequently Asked Questions
What is MAX from SPS Commerce?
MAX is a new set of AI capabilities embedded directly into the SPS agentic supply chain network. Unlike standalone AI tools, MAX works inside the workflows customers already use every day. It combines SPS’s decades of supply chain expertise, proprietary network intelligence, 300,000 trading connections, and billions of transactions to help customers prevent issues, move faster, and operate more efficiently.
How is MAX different from other AI tools in the market?
Not all AI is the same. Unlike other AI tools in the market today that surface dashboards, answer isolated questions or focus on tactical activities like mapping, MAX is embedded into existing supply chain workflows assessing and guiding customer connections to support the success of their business and trading relationships.
What problems does MAX help solve for supply chain teams?
MAX helps reduce friction across trading partner relationships by spotting risks early, guiding next steps, and automating routine work. It can help teams avoid costly issues like chargebacks, rejected shipments, and missed requirements. By continuously monitoring activity and surfacing what matters most, MAX saves time while improving operational performance.
I don’t use SPS Fulfillment. Why should I care about MAX?
While MAX is launching with initial capabilities focused on Fulfillment, it’s built on the intelligence of the entire SPS Commerce network. We believe that the most powerful supply chain AI will come from the world’s most powerful network. That means every SPS customer will benefit as MAX expands across additional solutions and workflows.
Over time, MAX will bring proactive insights, automation, and AI-driven guidance to more parts of the supply chain, helping all customers reduce friction, make smarter decisions, and get more value from their SPS partnership.
What are the first capabilities available in MAX?
MAX is launching with three core capabilities:
MAX Chat:
Chat is embedded directly into day-to-day operations. Customers will now have more direct access to the proprietary insights for working with trading partners. MAX will use these insights to spot patterns that signal potential issues, guide workflows at each step, and help teams resolve problems before they become chargebacks or rejected shipments.
MAX Monitor:
MAX continuously monitors transactions, workflow requirements, and exceptions across the 300,000 connections and billions of transactions across the network. It helps to automate routine tasks, surfaces critical insights proactively, and keeps operations moving by supporting teams even when they are offline saving time while improving performance.
MAX Connect:
Ready for the agentic future, MAX Connect supports Model Context Protocol (MCP) and is built to collaborate with other agents across the ecosystem MAXimizing the impact of AI for retailers, suppliers, and logistics partners. MAX can collaborate with AI peers, ERPs, CRMs, and data platforms to bring network intelligence into existing workflows.
Who can use MAX and how can customers get involved?
MAX is initially rolling out to SPS Commerce Fulfillment customers. Interested customers can contact their SPS representative or Customer Support team to learn more about joining the beta program. SPS is also hosting a live customer webinar to share product details, early use cases, and what participants can expect as MAX continues to evolve.