AI You Can Trust – Because Supply Chains Depend On It
At SPS Commerce, trust is foundational. Our customers rely on us to securely exchange mission-critical business data across a global supply chain network. That responsibility extends to how we innovate with artificial intelligence.
We build AI to support better decisions, improve efficiency, and strengthen collaboration across the intelligent supply chain network. Throughout this we maintain rigorous standards of data security, transparency, and accountability.
Our Responsible AI Principles
Our approach to AI is guided by practical principles rooted in how our customers operate
1. Security Enabled Innovation
Our AI innovations are built upon SPS’s established security, privacy, and compliance frameworks from the ground up. Innovation and trust are inseparable pillars of how we serve our network. SPS has an established security program and framework based on ISO/IEC 27001 and maintains ISO/IEC 27001:2013, SOC 1 Type 2 and SOC 2 Type 2 certifications. For more information on SPS’s commitment to security please visit the SPS Trust Center.
2. Agentic AI is Foundational
The power of AI is only possible with the most powerful network. Agentic AI is the intelligence built into the fabric of our network. This agentic intelligence operates continuously to detect patterns, help prevent problems, and support coordinated action across the supply chain. It is the always-on foundation that helps make collaboration intelligent, adaptive, and increasingly powerful for every participant.
3. Clarity and Visibility
We create AI solutions built upon understanding and trust. When AI influences decisions or recommendations, we design for visibility into key agentic processes, the data informing the actions, and the operational context supporting those recommendations.
4. Expertise and Intelligence
We design systems that build on decades of supply chain network expertise and support the critical decisions made by our trading partners.