Measured Success: SHOP.COM achieves 142% ROI on SPS solutions

by | Jul 19, 2017 | Omnichannel

Getting ahead in retail is a challenge, especially in recent years. Why do some retailers stand out and grow despite tough economic conditions? For SHOP.COM, a leading e-commerce retailer, the answer was to transform its business model and build customer loyalty.

Led by its executive team, the strategic initiative required building a direct network of drop-ship vendors to support several growing categories, and onboarding them quickly onto the SHOP.COM e-commerce site and internal systems for supply chain integration. The retailer found a partner in SPS Commerce, deploying a number of SPS solutions over the past three years.

The strategy has paid off for SHOP.COM, and the retailer recently participated in a Forrester Total Economic Index report where Forrester analytics performed a financial assessment and analysis to detail its cost savings and business benefits of their partnership with SPS.

Below is an infographic summarizing a few of the report’s findings including an overall ROI of 142% and six month payback period with SPS solutions.

Download the full report to view the complete financial analysis from Forrester.


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SPS Commerce Blog Team