Benchmade cuts manual processes with SPS [Case Study]

by | Feb 26, 2019

Benchmade has provided knives and other tools for elite tactical operators, first responders and collectors since 1987.

In 2018, they wanted to reduce manual processes and advance their EDI operations to allow orders and invoices from their highest volume customers to flow automatically in and out of their internal ERP system, SYSPRO. With the expertise and system automation from SPS Commerce, Benchmade deployed the SPS Fulfillment for SYSPRO solution for these high-volume trading partners, keeping their lower volume EDI partners unchanged.

“For years we had been talking about automating this process,” said Marjan Salveter, Director of Information Technology at Benchmade. “In 2018 we did it. It has been a breakthrough in productivity for our company.”

Moving from manual processes to automated processing for Benchmade’s highest volume customers resulted in a savings of more than 780 hours of staff time that was reallocated to other projects. In addition, the company can better manage spikes in order volumes due to promotions without additional employee time.

Looking ahead to 2019, Benchmade has identified additional trading partners to automate that will save them more than 40 hours per week or 2,080 hours annually.

Take a look at the case study to read more about Benchmade’s success.

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Sara Duane

Content Marketing Manager at SPS Commerce
Sara Duane is a content expert for the SPS Commerce marketing team. She provides valuable articles and important information about e-commerce, merchandising strategies, order fulfillment and other topics related to retail supply chain optimization.
Sara Duane


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