Lyons Industries<\/a> manufactures more than 1,000 bathtubs and showers every day that are shipped to and sold at leading home improvement retailers including Home Depot, Lowes and Menards. The manufacturer\u2019s previous EDI solution required manual order entry and restricted logins to a single user. This proved cumbersome for a growing business, so the company decided to automate with SPS Commerce Fulfillment in 2015. Now they never touch a Purchase Order and their customer support, shipping and finance teams have access to the order and shipment data they need. The automation has resulted in more time for Lyons to dedicate to growing its business and rolling out additional high-quality products.<\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” _builder_version=”4.16″ background_color=”#f6f6f6″ background_image=”https:\/\/www.spscommerce.com\/wp-content\/uploads\/2017\/09\/2017-Facet-Grey_Medium.png” custom_padding_tablet=”50px|0|50px|0″ custom_padding_phone=”” transparent_background=”off” padding_mobile=”off” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” global_colors_info=”{}”][et_pb_row column_structure=”1_3,1_3,1_3″ padding_mobile=”off” column_padding_mobile=”on” module_class=”case-study” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”The Challenge:” use_icon=”on” font_icon=”r||divi||400″ admin_label=”Challenge” _builder_version=”4.16″ text_orientation=”center” background_layout=”dark” animation=”off” z_index_tablet=”500″ header_text_shadow_horizontal_length_tablet=”0px” header_text_shadow_vertical_length_tablet=”0px” header_text_shadow_blur_strength_tablet=”1px” body_text_shadow_horizontal_length_tablet=”0px” body_text_shadow_vertical_length_tablet=”0px” body_text_shadow_blur_strength_tablet=”1px” body_link_text_shadow_horizontal_length_tablet=”0px” body_link_text_shadow_vertical_length_tablet=”0px” body_link_text_shadow_blur_strength_tablet=”1px” body_ul_text_shadow_horizontal_length_tablet=”0px” body_ul_text_shadow_vertical_length_tablet=”0px” body_ul_text_shadow_blur_strength_tablet=”1px” body_ol_text_shadow_horizontal_length_tablet=”0px” body_ol_text_shadow_vertical_length_tablet=”0px” body_ol_text_shadow_blur_strength_tablet=”1px” body_quote_text_shadow_horizontal_length_tablet=”0px” body_quote_text_shadow_vertical_length_tablet=”0px” body_quote_text_shadow_blur_strength_tablet=”1px” box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px” box_shadow_horizontal_image_tablet=”0px” box_shadow_vertical_image_tablet=”0px” box_shadow_blur_image_tablet=”40px” box_shadow_spread_image_tablet=”0px” text_shadow_horizontal_length_tablet=”0px” text_shadow_vertical_length_tablet=”0px” text_shadow_blur_strength_tablet=”1px” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n
Automate its order fulfillment to attract new business and support current growth.<\/p>\n
[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”The Solution:” use_icon=”on” font_icon=”R||divi||400″ admin_label=”Solution” _builder_version=”4.16″ text_orientation=”center” background_layout=”dark” animation=”off” z_index_tablet=”500″ header_text_shadow_horizontal_length_tablet=”0px” header_text_shadow_vertical_length_tablet=”0px” header_text_shadow_blur_strength_tablet=”1px” body_text_shadow_horizontal_length_tablet=”0px” body_text_shadow_vertical_length_tablet=”0px” body_text_shadow_blur_strength_tablet=”1px” body_link_text_shadow_horizontal_length_tablet=”0px” body_link_text_shadow_vertical_length_tablet=”0px” body_link_text_shadow_blur_strength_tablet=”1px” body_ul_text_shadow_horizontal_length_tablet=”0px” body_ul_text_shadow_vertical_length_tablet=”0px” body_ul_text_shadow_blur_strength_tablet=”1px” body_ol_text_shadow_horizontal_length_tablet=”0px” body_ol_text_shadow_vertical_length_tablet=”0px” body_ol_text_shadow_blur_strength_tablet=”1px” body_quote_text_shadow_horizontal_length_tablet=”0px” body_quote_text_shadow_vertical_length_tablet=”0px” body_quote_text_shadow_blur_strength_tablet=”1px” box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px” box_shadow_horizontal_image_tablet=”0px” box_shadow_vertical_image_tablet=”0px” box_shadow_blur_image_tablet=”40px” box_shadow_spread_image_tablet=”0px” text_shadow_horizontal_length_tablet=”0px” text_shadow_vertical_length_tablet=”0px” text_shadow_blur_strength_tablet=”1px” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n
Deploy full-service EDI with SPS Commerce Fulfillment (EDI).<\/p>\n
[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”The Results:” use_icon=”on” font_icon=”i||divi||400″ admin_label=”Results” _builder_version=”4.16″ text_orientation=”center” background_layout=”dark” animation=”off” z_index_tablet=”500″ header_text_shadow_horizontal_length_tablet=”0px” header_text_shadow_vertical_length_tablet=”0px” header_text_shadow_blur_strength_tablet=”1px” body_text_shadow_horizontal_length_tablet=”0px” body_text_shadow_vertical_length_tablet=”0px” body_text_shadow_blur_strength_tablet=”1px” body_link_text_shadow_horizontal_length_tablet=”0px” body_link_text_shadow_vertical_length_tablet=”0px” body_link_text_shadow_blur_strength_tablet=”1px” body_ul_text_shadow_horizontal_length_tablet=”0px” body_ul_text_shadow_vertical_length_tablet=”0px” body_ul_text_shadow_blur_strength_tablet=”1px” body_ol_text_shadow_horizontal_length_tablet=”0px” body_ol_text_shadow_vertical_length_tablet=”0px” body_ol_text_shadow_blur_strength_tablet=”1px” body_quote_text_shadow_horizontal_length_tablet=”0px” body_quote_text_shadow_vertical_length_tablet=”0px” body_quote_text_shadow_blur_strength_tablet=”1px” box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px” box_shadow_horizontal_image_tablet=”0px” box_shadow_vertical_image_tablet=”0px” box_shadow_blur_image_tablet=”40px” box_shadow_spread_image_tablet=”0px” text_shadow_horizontal_length_tablet=”0px” text_shadow_vertical_length_tablet=”0px” text_shadow_blur_strength_tablet=”1px” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n
Eliminated manual processes so Lyons staff never touch a purchase order.<\/p>\n
<\/p>\n
[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row padding_mobile=”off” column_padding_mobile=”on” module_class=”full-width-text” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Body Text” module_class=”nomargin-top case-study” _builder_version=”4.16″ z_index_tablet=”500″ text_text_shadow_horizontal_length_tablet=”0px” text_text_shadow_vertical_length_tablet=”0px” text_text_shadow_blur_strength_tablet=”1px” link_text_shadow_horizontal_length_tablet=”0px” link_text_shadow_vertical_length_tablet=”0px” link_text_shadow_blur_strength_tablet=”1px” ul_text_shadow_horizontal_length_tablet=”0px” ul_text_shadow_vertical_length_tablet=”0px” ul_text_shadow_blur_strength_tablet=”1px” ol_text_shadow_horizontal_length_tablet=”0px” ol_text_shadow_vertical_length_tablet=”0px” ol_text_shadow_blur_strength_tablet=”1px” quote_text_shadow_horizontal_length_tablet=”0px” quote_text_shadow_vertical_length_tablet=”0px” quote_text_shadow_blur_strength_tablet=”1px” header_text_shadow_horizontal_length_tablet=”0px” header_text_shadow_vertical_length_tablet=”0px” header_text_shadow_blur_strength_tablet=”1px” header_2_text_shadow_horizontal_length_tablet=”0px” header_2_text_shadow_vertical_length_tablet=”0px” header_2_text_shadow_blur_strength_tablet=”1px” header_3_text_shadow_horizontal_length_tablet=”0px” header_3_text_shadow_vertical_length_tablet=”0px” header_3_text_shadow_blur_strength_tablet=”1px” header_4_text_shadow_horizontal_length_tablet=”0px” header_4_text_shadow_vertical_length_tablet=”0px” header_4_text_shadow_blur_strength_tablet=”1px” header_5_text_shadow_horizontal_length_tablet=”0px” header_5_text_shadow_vertical_length_tablet=”0px” header_5_text_shadow_blur_strength_tablet=”1px” header_6_text_shadow_horizontal_length_tablet=”0px” header_6_text_shadow_vertical_length_tablet=”0px” header_6_text_shadow_blur_strength_tablet=”1px” box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px” use_border_color=”off” global_colors_info=”{}”]<\/p>\n
Never Touch a Purchase Order Again<\/h2>\n
In 2015, orders for Lyons\u2019 bathtubs and showers were coming in rapidly from home improvement retailers including Menards, Lowes, Home Depot, HD Supply and many others. Processing orders required many manual steps: entering the order into their ERP, printing barcode labels for retailer shipments, and reconciling invoices and payments. In addition, all EDI users shared a single login so only one department could login at a time. The sales team had to let shipping department know when they were done in the system so the warehouse could log in, meanwhile the accounting team would be waiting to create invoices until the login was available.<\/p>\n
As an SPS Commerce Fulfillment (EDI) user during Lyons\u2019 EDI program with Keystone Automotive, Debbie Wright, Vice President of Sales at Lyons, saw its advantages and made the switch. The SPS full-service EDI solution integrates orders directly into Lyons\u2019 SyteLine ERP, including special order and stocking orders from Lowes. Each user also has their own login credentials so they can access the solution at any time and view the details pertinent to their role.<\/p>\n
\u201cWith SPS Commerce Fulfillment, our staff never has to touch a purchase order,\u201d said Wright.<\/p>\n
After establishing an EDI connection for Lyons with Lowes, SPS Commerce quickly added HD Supply and Lyons\u2019 largest customer, Menards, to Lyons\u2019 EDI solution. Today the manufacturer has automated EDI with 11 retailers and their third-party logistics provider (3PL) and is processing thousands of orders every month.<\/p>\n
\u201cLyons uses EDI from SPS to comply with all of our retailers\u2019 fulfillment models including ship-to-DC and drop shipping,\u201d said Wright. \u201cThe drop-ship requirements from our retailers can be daunting, but SPS keeps us compliant.\u201d<\/p>\n
Relying on EDI Expertise from SPS\u00a0<\/h2>\n
Like most suppliers, Lyons doesn\u2019t have a dedicated EDI staff member. Instead, they rely on SPS Commerce to manage the EDI solution, make any changes required by retailers and troubleshoot any issues. If questions arise, the EDI experts at SPS are just a chat, phone call or email away.<\/p>\n
\u201cOne afternoon, we needed a label for an EDI shipment that had to be shipped immediately to avoid a fine from our retailer,\u201d said Wright. \u201cWe called SPS for help as it wasn\u2019t printing properly, and we\u2019d frankly made a mess of the system. The SPS representative patiently spent 90 minutes on the phone with me to correct the label, ensured everything printed properly on our end, and walked us through the simple steps to do it correctly next time. We avoided the fine and are so grateful to SPS for their help!\u201d<\/p>\n
Full-service EDI solutions, like SPS Fulfillment, provide the technology to automate EDI operations as well as the associated staffing resources that customize, optimize and operate the technology.<\/p>\n
\u201cOur account representative is an extension of Lyons\u2019 team and always available to answer any questions,\u201d said Wright. \u201cHe monitors our transaction volume to make sure our EDI plan is right-sized for our needs and helps us avoid overages. He has saved us tons of money over the years and often calls to check in on our business and experience. We truly appreciate how attentive he is to our account.\u201d<\/p>\n
\n\u201cWith SPS Commerce Fulfillment, our staff never has to touch a purchase order.”<\/strong>
\u2013 Debbie Wright, Vice President of Sales, Lyons Industries\u00a0<\/em><\/p>\n<\/blockquote>\nEliminating Errors Delights Staff and Customers<\/h2>\n
Automation from SPS has eliminated human errors, which has positively impacted Lyons in many ways. For example, as the company updates pricing, the EDI solution alerts them to orders with outdated pricing. This allows the customer service team to correct the retailer\u2019s order from the onset, preventing accounting discrepancies later on.<\/p>\n
\u201cBefore SPS, we had a dozen or two orders each week that would have keying errors,\u201d said Wright. \u201cThis has been eliminated, allowing our accounts receivable and shipping teams to save time and minimize interruptions.\u201d<\/p>\n
With the time savings from automation and reduced errors, the teams at Lyons have had more time to dedicate to sales, customer service and product innovation.<\/p>\n
\u201cOur customers are delighted with the speed at which we can complete their ship-to-DC and drop-ship orders,\u201d said Wright. \u201cWe have a reputation for excellence and using SPS Fulfillment allows us to apply these same high standards throughout our order process.\u201d<\/p>\n
[\/et_pb_text][et_pb_text disabled_on=”off|off|off” admin_label=”Related CTA” module_class=”nomargin-top case-study” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” z_index_tablet=”500″ text_text_shadow_horizontal_length_tablet=”0px” text_text_shadow_vertical_length_tablet=”0px” text_text_shadow_blur_strength_tablet=”1px” link_text_shadow_horizontal_length_tablet=”0px” link_text_shadow_vertical_length_tablet=”0px” link_text_shadow_blur_strength_tablet=”1px” ul_text_shadow_horizontal_length_tablet=”0px” ul_text_shadow_vertical_length_tablet=”0px” ul_text_shadow_blur_strength_tablet=”1px” ol_text_shadow_horizontal_length_tablet=”0px” ol_text_shadow_vertical_length_tablet=”0px” ol_text_shadow_blur_strength_tablet=”1px” quote_text_shadow_horizontal_length_tablet=”0px” quote_text_shadow_vertical_length_tablet=”0px” quote_text_shadow_blur_strength_tablet=”1px” header_text_shadow_horizontal_length_tablet=”0px” header_text_shadow_vertical_length_tablet=”0px” header_text_shadow_blur_strength_tablet=”1px” header_2_text_shadow_horizontal_length_tablet=”0px” header_2_text_shadow_vertical_length_tablet=”0px” header_2_text_shadow_blur_strength_tablet=”1px” header_3_text_shadow_horizontal_length_tablet=”0px” header_3_text_shadow_vertical_length_tablet=”0px” header_3_text_shadow_blur_strength_tablet=”1px” header_4_text_shadow_horizontal_length_tablet=”0px” header_4_text_shadow_vertical_length_tablet=”0px” header_4_text_shadow_blur_strength_tablet=”1px” header_5_text_shadow_horizontal_length_tablet=”0px” header_5_text_shadow_vertical_length_tablet=”0px” header_5_text_shadow_blur_strength_tablet=”1px” header_6_text_shadow_horizontal_length_tablet=”0px” header_6_text_shadow_vertical_length_tablet=”0px” header_6_text_shadow_blur_strength_tablet=”1px” box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px” use_border_color=”off” global_colors_info=”{}”]
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The manufacturer\u2019s previous EDI solution required manual order entry and restricted logins to a single user. This proved cumbersome for a growing business, so the company decided to automate with SPS Commerce Fulfillment in 2015. Now they never touch a Purchase Order and their customer support, shipping and finance teams have access to the order and shipment data they need. <\/p>\n","protected":false},"author":23,"featured_media":92958,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"project_category":[3360],"project_tag":[],"class_list":["post-92824","project","type-project","status-publish","has-post-thumbnail","hentry","project_category-supplier-au"],"acf":[],"yoast_head":"\n
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