[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” module_class=”short” _builder_version=”4.16″ background_color=”#00aae5″ background_image=”https:\/\/www.spscommerce.com\/wp-content\/uploads\/2017\/09\/2017-Facet-Blue.png” custom_padding_tablet=”50px|0|50px|0″ custom_padding_phone=”” transparent_background=”off” padding_mobile=”off” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” global_colors_info=”{}”][et_pb_row padding_mobile=”off” column_padding_mobile=”on” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”65px||65px|” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Case Study Title” module_class=”nomargin-top” _builder_version=”4.16″ header_font_size=”24px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” background_layout=”dark” module_alignment=”center” custom_margin=”||10px|” custom_padding=”0px||0px|” text_line_height_last_edited=”off|desktop” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_text admin_label=”Case Study Title” module_class=”nomargin-top” _builder_version=”4.16″ header_font_size=”24px” text_orientation=”center” background_layout=”dark” custom_margin=”||10px|” custom_padding=”0px||0px|” text_line_height_last_edited=”off|desktop” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” module_class=”case-study” _builder_version=”4.16″ background_color=”#f6f6f6″ custom_padding_tablet=”50px|0|50px|0″ custom_padding_phone=”” transparent_background=”off” padding_mobile=”off” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” global_colors_info=”{}”][et_pb_row column_structure=”1_3,1_3,1_3″ padding_mobile=”off” make_equal=”on” column_padding_mobile=”on” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”0px||0px|” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.spscommerce.com\/wp-content\/uploads\/2018\/02\/os_panel-8-trust-the-leaf.png” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”4.16″ custom_margin=”10%|||” custom_margin_tablet=”0px|5%||5%” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” use_border_color=”off” always_center_on_mobile=”on” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Customer Stats” _builder_version=”4.23.1″ custom_margin=”0px||0px|” custom_padding=”0px||0px|” use_border_color=”off” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Customer Stats” _builder_version=”4.16″ custom_margin=”0px||0px|” custom_padding=”0px||0px|” use_border_color=”off” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” admin_label=”section” _builder_version=”4.16″ background_color=”#ffffff” custom_padding_tablet=”50px|0|50px|0″ custom_padding_phone=”” transparent_background=”off” padding_mobile=”off” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” global_colors_info=”{}”][et_pb_row padding_mobile=”off” column_padding_mobile=”on” module_class=”full-width-text” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Summary Text” module_class=”nomargin-top” _builder_version=”4.16″ use_border_color=”off” global_colors_info=”{}”]<\/p>\n
Schwabe North America\u2019s sales organisation was growing and bringing on new customers every month. Their supply chain, especially their EDI operations, needed to keep pace. They knew their EDI program was broken and in need of a replacement that would automate their orders, shipments and invoices with little to no downtime.<\/p>\n
In 2016, Schwabe made the decision to deploy SPS Commerce Fulfilment for SAP as their new EDI solution to better manage their growth. \u201cWe knew what didn\u2019t work for our company: poor customer service, no visibility to our data, and extensive timelines to bring on new customers. SPS Commerce was the fresh start we needed. Today, we are able to bring on new customers quicker and trust the SPS experts and network to manage our EDI relationships flawlessly,\u201d said David Anderson, IT Delivery Manager at Schwabe.
\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” _builder_version=”4.16″ background_color=”#f6f6f6″ background_image=”https:\/\/www.spscommerce.com\/wp-content\/uploads\/2017\/09\/2017-Facet-Grey_Medium.png” custom_padding_tablet=”50px|0|50px|0″ custom_padding_phone=”” transparent_background=”off” padding_mobile=”off” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” global_colors_info=”{}”][et_pb_row column_structure=”1_3,1_3,1_3″ padding_mobile=”off” column_padding_mobile=”on” module_class=”case-study” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”The Challenge:” use_icon=”on” font_icon=”r||divi||400″ admin_label=”Challenge” _builder_version=”4.16″ text_orientation=”center” background_layout=”dark” animation=”off” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]Reboot a critical EDI program with a provider known for uptime and customer support.
\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”The Solution:” use_icon=”on” font_icon=”R||divi||400″ admin_label=”Solution” _builder_version=”4.16″ text_orientation=”center” background_layout=”dark” animation=”off” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]Deliver order visibility and system reliability, supporting 65+ retail customers for Schwabe.
\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”The Results:” use_icon=”on” font_icon=”i||divi||400″ admin_label=”Results” _builder_version=”4.16″ text_orientation=”center” background_layout=”dark” animation=”off” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]Onboard new customers in days and support 175K annual transactions at 99 percent accuracy.
\n[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row padding_mobile=”off” column_padding_mobile=”on” module_class=”full-width-text” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Body Text” module_class=”nomargin-top case-study” _builder_version=”4.27.4″ use_border_color=”off” global_colors_info=”{}”]<\/p>\n
Schwabe, also known as Nature\u2019s Way, offers an extensive product line of herbal medicines sold by retailers and grocery chains including Amazon, Costco, Giant Eagle, Kroger, Loblaws, and Wegmans. With new retailers and grocers choosing to carry the company\u2019s vitamins and enzymatic therapies, the company sought to automate the order and fulfilment process quickly with each retailer.<\/p>\n
\u201cEDI is a foundational capability of Schwabe North America,\u201d explained Anderson. \u201cOur sales operations team relies on it to manage our customer orders. We\u2019d had EDI for a while, but had no visibility to our data if there was an issue. We couldn\u2019t proactively problem solve to address interruptions and errors in our deliveries and order fulfilment. We were frustrated and in need of a change.\u201d<\/p>\n
Schwabe\u2019s existing provider did not allow access to their data as it was on their proprietary platform. Therefore, the supplier was completely reliant on them to manage their EDI operations with no direct visibility, just blind trust.<\/p>\n
When Schwabe requested a service-level agreement (SLA) to govern actions related to downtime and response times, they uncovered that an SLA wasn\u2019t possible unless the provider\u2019s executives approved it. This wasn\u2019t welcome news as during this time, the provider was experiencing several outages a month, usually on Friday afternoons, that lasted many hours, with little to no communication to Schwabe about the outage or resolution.<\/p>\n
Frustrated and concerned about the solution\u2019s ability to manage Schwabe\u2019s growth, the company decided it was time for a new EDI provider that delivered excellent customer service, visibility to their data, and had EDI experience with their retailers. In 2016, these criteria brought Schwabe to SPS Commerce and its EDI solution for SAP.<\/p>\n
Today, the supplier uses SPS Commerce Fulfilment for SAP with more than 65 retailers, exchanging more than 175,000 transactions annually with a 98.8 percent success rate.<\/p>\n
\u201cSPS Commerce allowed us to reboot our EDI program using a standardized format with end-to-end visibility to our data,\u201d said Anderson. \u201cOur implementation team was excellent and had SPS Fulfilment integrated with our SAP system using our preferred method, XML.\u201d<\/p>\n
At Schwabe, the company\u2019s Sales Operations team who oversee orders, their finance department for invoicing, and their warehouse staff for shipping notices use the SPS solution to automate their operations to support their retailers.<\/p>\n
Anderson stated, \u201cSPS provided us the uptime and reliability we needed today and in the future. They have earned our trust.\u201d<\/p>\n
\u201cWe haven\u2019t encountered any EDI requirements that SPS hasn\u2019t been able to handle. They know our customers, most of whom are already in the SPS network, which is rare and much needed to support our growth.\u201d<\/strong>
\n\u2013 David Anderson, IT Delivery Manager, Schwabe North America<\/em><\/p><\/blockquote>\nCustomers Onboarded in Days<\/h2>\n
Its former EDI provider was hindering Schwabe\u2019s growth with slow onboarding of new retail customers. \u201cWhen we sign with a new retailer, we want to be connected with their EDI system as soon as possible. SPS has the experience of working with our customers for more than a decade, knowing the retailer\u2019s requirements and contacts. New customers are now ready in a few days, not months.\u201d<\/p>\n
Schwabe continues to grow its customer base, most recently adding several Canadian retailers, increasing their EDI volume by 40 percent. \u201cWe haven\u2019t encountered any EDI requirements that SPS hasn\u2019t been able to handle. They know our customers, most of whom are already in the SPS network, which is rare and much needed to support our growth. Most EDI departments are slow or have a backlog of vendors, and the SPS team helps to speed up our integration and complete the connection in record time,\u201d commented Anderson.<\/p>\n
The Importance of Customer Service<\/h2>\n
From their previous experience with poor customer service with its previous provider, Schwabe places high importance on support. Anderson stated, \u201cAt SPS Commerce, we have a direct line to customer support, including a named customer success manager and account representative that know our business and our solution. As we grow, its company\u2019s like SPS that go the extra mile that will be with us long-term.\u201d<\/p>\n
This is Just the Beginning<\/h2>\n
SPS Commerce offers a suite of supply chain solutions, including analytics and assortment products. \u201cSPS is not an EDI company, they are a data company. We want to adopt their other capabilities in the future based on our success with SPS Fulfilment,\u201d concluded Anderson.[\/et_pb_text][et_pb_button button_url=”https:\/\/www.spscommerce.com\/wp-content\/uploads\/2018\/02\/Schwabe-Case-Study.pdf” url_new_window=”on” button_text=”DOWNLOAD CASE STUDY” button_alignment=”left” admin_label=”Download Button” _builder_version=”4.16″ background_layout=”dark” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_button][et_pb_text disabled_on=”on|on|on” admin_label=”Related CTA” module_class=”nomargin-top case-study” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” disabled=”on” global_colors_info=”{}”]
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\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” disabled_on=”on|on|on” admin_label=”Section” _builder_version=”4.16″ background_color=”#f6f6f6″ custom_padding_tablet=”50px|0|50px|0″ custom_padding_phone=”” disabled=”on” global_colors_info=”{}”][et_pb_row padding_mobile=”off” column_padding_mobile=”on” disabled_on=”off|off|off” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”More case studies” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\nMore case studies:<\/h3>\n