Resources Case Studies

Roxbury Technology is a leading manufacturer of recycled inkjet and laser toner printer cartridges for Brother, Canon, Dell, Hewlett-Packard, IBM, Lexmark, Panasonic and Xerox. As a Green company, it is dedicated to sustainable business practices, including turning trash into treasure and creating jobs. Today its products are sold at OfficeMax, Staples and other retailers nationwide.

In early 2010, Roxbury decided to automate its shipping processes to improve accuracy and eliminate manual data entry. They immediately contacted a vendor they could trust, SPS Commerce.

“Roxbury has successfully used SPS Commerce’s web-based EDI service with our Peachtree accounting software since 2008,” stated Tabitha Drinks, Operations Manager at Roxbury Technology. “We knew SPS offered additional supply chain solutions, including a Scan and Pack module. After investigating the service, we quickly realized that the solution was the perfect fit for our shipping needs. In less than a month, we selected and implemented SPS’ service, our staff was trained onsite and we were using it with every order.”  

SPS Commerce’s team visited Roxbury’s facility, implemented Scan and Pack and provided “one-on-one” training for same-day Advance Ship Notice (ASN) production. By streamlining a company’s challenging fulfillment processes to easily create ASNs and barcode labels, SPS Commerce’s Scan and Pack Service delivers rapid time to value. The service provides an easy and efficient way to:

• View all orders that need fulfillment from an EDI account
• Receive and validate purchase orders
• Sort orders by age, ship by date or order value
• Print pick tickets sorted by bin location for optimized picking
• Scan items for each box or container
• Print UCC-128 labels as boxes are being packed
• Dramatically streamline the ASN process

Streamlining the Shipping Process
Prior to using SPS’ Scan and Pack Service, Roxbury’s shipping staff would receive a print out of each sales order it received via EDI. Then, they would pick and assemble the ordered items by pallet, applying sticky notes on the boxes to accurately count and track the items. When the shipment was ready, Roxbury would manually enter shipment information to create the required order status, Bill of Lading and ASN documents for the retailer.

Today, this process is much simpler and more accurate. The orders are received via Roxbury’s EDI system, which creates a pick list for warehouse staff to most efficiently locate and pack the items needed. As they pick items from the warehouse, each is scanned to make certain that the correct item and proper quantity are included in the shipment. The Scan and Pack Service alerts warehouse staff immediately to any errors.

Creating Labels and ASNs with Ease
Once Roxbury employees have assembled the shipment, the scanned data is sent to SPS Commerce where it is mapped to the retailers’ pre-approved ASN format. Roxbury can review the ASN before it is finalized, making any needed adjustments. In addition, Scan and Pack enables Roxbury to print barcode labels to accurately label the shipment according to each retailer’s unique specifications.

“We wanted a system that included checks and balances to ensure that orders were properly filled and we met all of our retailers’ compliance requirements,” continued Drinks. “With SPS’ Scan and Pack, we have eliminated manual processes, improved fulfillment accuracy, saved time and become much more efficient with our shipping resources. Our staff and customers are delighted with the service and streamlined process.”

About SPS Commerce
SPS Commerce is a leading provider of on-demand supply chain management solutions, providing integration, collaboration, connectivity, visibility and data analytics to thousands of customers worldwide. We deliver our solutions over the Internet using a Software-as-a-Service model to improve the way suppliers, retailers, distributors and other customers manage and fulfill orders. Our SPSCommerce.net platform features pre-built integrations used by current and new customers alike, spanning 2,700 order management models across 1,300 retailers, grocers and distributors, as well as integrations to over 100 accounting, warehouse management, enterprise resource planning, and packing and shipping applications. More than 35,000 customers across more than 40 countries have used SPSCommerce.net, making it one of the largest trading partner integration centers. SPS Commerce has 38 consecutive quarters of increased revenues and is headquartered in Minneapolis.  For additional information, please contact SPS Commerce at 866-245-8100 or visit www.spscommerce.com.

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