Toll Free: 888-739-3232
customersupport@spscommerce.com
SPS Commerce’s B2B integration experts make it easy to integrate SPS’ hosted EDI service into your business and with your trading partners. Whether you need to connect to a retail customer in the next state or a trusted third party, such as a 3PL, sourcing agent or freight forwarder, across the globe, SPS’ experienced professionals have the experience and technology needed.
As the leading SaaS EDI service provider, SPS Commerce offers the following support options to every customer:
Named Account Managers
Every SPS customer is assigned a personal account manager. This individual assists you with all aspects of your decision including technical feasibility, pricing, and implementation. At SPS, we encourage our customers to contact their account manager at any time using their direct phone number and/or email address.
24x7 Online Support
- Online Knowledge Base
This searchable database is accessible 24/7 and includes the latest documentation, frequently asked questions, trainings and more. All resources are written for the non-technical user. - Online Chat
You can receive immediate answers to your questions about your outsourced service with online chat. A customer support representative is available at the click of a button directly from SPS’ hosted portal site. - Online Ticketing
Questions or comments can also be emailed to SPS. We'll assign a named support representative to contact you with its progress and resolution. In addition, you can view the status of your ticket online at any time. SPS customers are never "in-the-dark" about their issues.
On-Going Call Center Support
Once you are live on SPS’ outsourced EDI or other supply chain services, our commitment to customer service doesn't end. SPS offers a world-class call center with a team of support representatives available to take your call Monday through Friday 7:00 AM - 7:00 PM Central.
Unmatched Technology
SPS Commerce's world-class data center ensures that your transactions happen quickly and reliably. SPS processes more than three (3) million transactions every month. With the highest level of reliability - 99.998 percent server availability - you'll know SPS Commerce will always be ready to serve your business.
