LECO Corporation
LECO Corporation has been a leader and innovator in analytical instrumentation since 1936, providing laboratories worldwide with high-end instrumentation and consumables. Focused on customer satisfaction, it offers some of the industry's fastest, most accurate and cost-effective laboratory instrumentation in the world. The company sells equipment, as well as the consumables such as sectioning blades, polishing films and solvents, directly to industrial and university labs and captive R&D facilities.
In 2007, LECO sought to provide faster customer service on small orders for consumables, many which sell for just a few dollars. At that time, customers would contact LECO's customer service department by phone to place their order for new equipment or a few consumables. LECO wanted to make it easier for customers to do business with them by placing their smaller orders online.
Proven ERP Integration
LECO wanted all orders, regardless of size, to flow through its Oracle order management system to streamline shipping and invoicing processes. LECO soon discovered that finding a catalog solution that could integrate online orders with the Oracle system was difficult to find.
LECO selected SPS Commerce's Online Ordering Service since it provided a personalized online catalog for each of LECO's metallographic customers. Each customer is given a unique login to an online catalog where they can view and order the consumable products that are suited for their equipment and laboratory. In addition, the SPS service also offered proven integration with Oracle to eliminate data entry for orders for LECO’s metallographic consumables product line.
Easy Catalog Updates
With SPS Commerce, LECO found it easy to keep its online catalog up-to-date. LECO would simply update a database file with new product information, price changes, photos, etc., and the updates would be automatically uploaded by SPS Commerce to LECO’s online catalogs several times each day.
"SPS' Online Ordering Service enables LECO to improve customer service by making it easy for our customers to place orders online, knowing that the information in the catalog is accurate and secure," stated Bill Wilde, Technical Communications Manager at LECO. "Updating our product information is easy, taking just a few seconds. Our internal staff and customers are so delighted with the solution that we will be adding two more product lines to SPS’ service in 2010."
Results: 20% Increase in Consumable Sales
After implementing SPS’ Online Ordering Service, LECO saw a 15-20% increase in sales of its metallographic consumables. In addition, customer service staff can focus the majority of their time on building relationships and understanding customers' needs. For example, instead of doing data entry to place small orders, they are using that time to answer customers’ questions or expedite orders.
About SPS Commerce
SPS Commerce is a leading provider of on-demand supply chain management solutions, providing integration, collaboration, connectivity, visibility and data analytics to thousands of customers worldwide. We deliver our solutions over the Internet using a Software-as-a-Service model to improve the way suppliers, retailers, distributors and other customers manage and fulfill orders. Our SPSCommerce.net platform features pre-built integrations used by current and new customers alike, spanning 2,700 order management models across 1,300 retailers, grocers and distributors, as well as integrations to over 100 accounting, warehouse management, enterprise resource planning, and packing and shipping applications. More than 35,000 customers across more than 40 countries have used SPSCommerce.net, making it one of the largest trading partner integration centers. SPS Commerce has 36 consecutive quarters of increased revenues and is headquartered in Minneapolis.
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